Refund and Returns Policy

Welcome to Perpipy (“we” or “us”). We want to ensure that you are completely satisfied with your purchase from our e-commerce platform, perpipy.com. This Return and Refund Policy outlines our guidelines for returns, refunds, and exchanges to provide you with a hassle-free shopping experience.

1. Returns

We accept returns on eligible items within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note the following:

• Non-Returnable Items: Certain items are not eligible for return, including perishable goods, personalized items, and items marked as final sale.
• Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

3. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us immediately at +8801333325466. We will arrange for a replacement to be sent to you as soon as possible.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, it cannot be canceled.

5. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at +8801333325466 to request a return authorization.
• Pack the item securely in its original packaging and include any accessories or documentation.
• Ship the item to the address provided by our customer service team, using a trackable shipping method.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at +8801333325466 or mail us at perpipy@gmail.com. We are here to assist you and ensure that you have a positive shopping experience with Perpipy.

Thank you for shopping with us. Your satisfaction is our priority.